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CONTACT HEADQUARTERS

Got questions?

Below are some of our most common questions:

Do you ship internationally?

Yes. ScallyWings ships worldwide.

International customers are responsible for any customs duties, taxes, or import fees required by their country. These fees are not included in the purchase price and are determined by your local customs authority.

Prices will upload at cart when destination is selected.

shipping & fullfilment

Every ScallyWings piece is made to order. This allows us to maintain quality, reduce waste, and produce intentionally rather than in bulk.

Production typically takes 2–5 business days before your order ships.

Once fulfilled, estimated delivery times are:

• United States: 3–7 business days
• International: 7–15 business days

Please note that shipping times are estimates and may vary due to carrier delays or peak seasons.

You will receive a tracking number as soon as your order leaves our fulfillment facility.

How long does it take to get a response?

Our ops center respond to all inquires within 24-48 business hours.

Returns & exchange policy

Returns & Exchanges

Because each ScallyWings piece is made to order, we do not accept returns or exchanges for:
    •    Incorrect size selection
    •    Change of mind
    •    Buyer’s remorse

We encourage you to carefully review sizing charts before placing your order.



Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, we will replace it at no cost to you.

To request a replacement:
    •    Email us within 14 days of delivery
    •    Include your order number
    •    Attach clear photos of the issue

Once approved, we will send a replacement free of charge.



Lost or Undelivered Packages

If your package appears lost in transit, contact us within 30 days of the estimated delivery date, and we will work with our fulfillment partner to resolve it.



Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. Orders shipped to incorrect addresses provided by the customer cannot be refunded or replaced.



Final Sale

All limited drops are considered final sale once the drop closes.

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"For first-time buyers, we may offer a one-time courtesy exchange at our discretion."

What sizes do you offer?

We currently offer sizes XS through XXL, with select items available up to 3XL.
All sizing is standard U.S. retail fit—but if you’re between sizes, we recommend going one up.


A sizing chart is available on each product page to help you find the right fit before you suit up.

How do I take care of my ScallyWings gear?

To keep your gear mission-ready:
• Machine wash cold
• Turn garments inside out
• Hang dry or tumble dry low
Avoid bleach or high heat it’s not runway approved.

Who manufactures your apparel?

ScallyWings products are produced through a curated network of trusted partners — both in the United States and internationally.

Whenever possible, we prioritize U.S.-based production and premium domestic printing. For select specialty items, we work with vetted global manufacturers who meet our standards for quality, durability, and ethical production.

Every piece is designed by us and held to the same standard: precision, discipline, and longevity.

Quality is non-negotiable. Origin is secondary to excellence.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, AmEx, Discover), as well as Apple Pay, Google Pay, and Shop Pay.
Your checkout is fully encrypted and secured—safe as a black box.

How do I know when the next drop is coming?

Sign up for our crew list and follow us on socials @ScallyWings (https://www.instagram.com/scallywings).
We’ll send you early access, exclusive updates, and limited previews.
No spam. Just drop alerts and clearance codes.

Whether you’re reporting a glitch in our system, asking about a drop, or just trying to reach the crew you’re inthe right airspace.


For operational issues or site malfunctions, email us directly at:

HQ@SCALLLYWINGS.COM

Otherwise, drop your transmission in the form and our ground team will respond within 48 hours

Free Shipping Orders Over $60
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